At FeedOurPet.com, we are committed to ensuring that you and your pets are completely satisfied with our products. If for any reason you are not entirely happy with your purchase, we’re here to help.
1. Eligibility for Refunds
- Time Frame: You have [X] days from the date of delivery to request a refund. If [X] days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
Condition of Items: To be eligible for a refund, the product must be unused, in the same condition that you received it, and in its original packaging. Any product that has been used, damaged, or altered in any way will not be eligible for a refund.
2. How to Request a Refund
- Contact Us: To initiate a refund, please contact our Customer Service team at info@FeedOurPet.com with your order number and a brief explanation of the reason for the return. Our team will guide you through the process.
Return Authorization: Upon approval of your refund request, you will receive a Return Authorization (RA) number and instructions on how to return the item. Please do not send your purchase back without an RA number.
3. Shipping Your Return
- Return Shipping Costs: Customers are responsible for paying the shipping costs associated with returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value. We cannot guarantee that we will receive your returned item.
4. Processing Refunds
- Inspection: Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.
- Refund Method: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [X] business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
Partial Refunds: In some cases, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).
5. Exchanges and Replacements
- Defective or Damaged Items: If you received a defective or damaged item, please contact us immediately at info@FeedOurPet.com. We will arrange for a replacement or exchange at no additional cost to you.
Exchanges: If you need to exchange an item for the same product, contact us, and we will assist you with the exchange process.
6. Non-Refundable Items
Certain items are non-refundable, including:
- Gift cards
- Downloadable software products
- Perishable goods (e.g., food or treats that have been opened)
7. Late or Missing Refunds
- Check Your Account: If you haven’t received a refund yet, first check your bank account or credit card statement again. It may take some time before your refund is officially posted.
- Contact Your Bank: Next, contact your bank or credit card company. There is often some processing time before a refund is posted.
Still No Refund? If you’ve done all of this and still have not received your refund, please contact us at info@FeedOurPet.com.
8. Contact Us
If you have any questions about our Refund Policy, please reach out to our Customer Service team at info@FeedOurPet.com. We’re here to assist you with any concerns and ensure your satisfaction.